Three Defined Engagements, Each With a Specific Output
Hexenmark offers three consulting engagements — each scoped, priced, and designed to produce a document you own and can use.
Back to HomeHow Hexenmark Engagements Work
Each Hexenmark engagement follows the same general structure: an initial conversation to confirm fit and scope, a written brief, the engagement itself (session or sessions), and a written deliverable at the close. The specifics differ by engagement type.
The methodology across all three engagements is facilitator-led and participant-driven. This means the consultant designs and runs the process, but your team does the thinking and arrives at the conclusions. The output reflects your business, not a generic template.
All engagements are conducted in English. Bilingual delivery can be discussed at the scoping stage. Sessions can take place at your premises or at the Hexenmark office in Talat Yai, Phuket.
Initial Conversation
A no-obligation call to understand your situation and confirm whether one of the engagements is a reasonable fit.
Written Brief
Scope, deliverables, and price confirmed in writing before work begins. Includes confidentiality provisions.
Session(s)
Facilitated working session or sessions at an agreed location. Preparation completed in advance by the consultant.
Written Deliverable
Final document produced, reviewed internally, and delivered to the client. One revision round included.
Brand Positioning Workshop
A one-day workshop for small business owners and small leadership teams who want to think more clearly about how their business is positioned in its market. The consultant prepares a tailored set of working exercises, runs the session at the client's preferred location, and produces a tidy summary document afterwards.
The output is a position statement and a short narrative the client owns and can use to inform their own marketing and communications work. This is a strategy session, not a creative production engagement.
What the session covers:
- Tailored pre-session exercise preparation
- Session at your preferred location
- Written position statement and narrative
- One revision round included
Price
฿11,400
Best suited for
Small business owners and leadership teams of 2–5 people who are building or refreshing their communications, briefing a designer, or preparing to grow the team.
Best suited for
Service businesses, hospitality operators, and small retail brands that want to understand and improve how customers move through their business — from first contact to ongoing relationship.
Customer Journey Mapping
A two-to-three week engagement to build a written and visual map of how a typical customer interacts with the client's business — from first awareness through to ongoing relationship. The consultant interviews staff in customer-facing roles, reviews any existing customer data the client provides, and produces a clean journey map.
The deliverable identifies notable touchpoints and friction, and supports the client's own customer experience planning. It does not produce a marketing strategy — it produces the map that informs one.
What the engagement covers:
- Staff interview preparation included
- Visual and written journey map delivered
- Friction and opportunity notes included
- One revision round included
Price
฿17,500
Service Design Working Sessions
A four-session engagement spread over six to eight weeks, working with the client's team on the design of a specific service offering — whether new or being refreshed. Each session focuses on a different aspect: scope, audience, delivery flow, supporting materials.
The consultant facilitates each session and produces a written summary, with a final composite document at the end describing the service in detail. The client's team makes design decisions; the consultant supports the process. Designed for teams with three to ten participants.
Session structure:
- Four facilitated sessions (3–10 participants)
- Written summary after each session
- Final composite service document
- One revision round on the final document
Price
฿29,700
Best suited for
Teams of 3–10 people building a new service offering or meaningfully refreshing an existing one. Works well for hospitality packages, professional service programmes, and structured retail experiences.
Which Engagement Fits Your Situation?
| Feature | A · Brand Positioning | B · Journey Mapping | C · Service Design |
|---|---|---|---|
| Duration | 1 day | 2–3 weeks | 6–8 weeks |
| Team size | 1–5 | Any | 3–10 |
| Sessions involved | 1 full day | Fieldwork + review | 4 sessions |
| Customer data required | |||
| Visual deliverable | |||
| Written deliverable | |||
| Price (฿) | ฿11,400 | ฿17,500 | ฿29,700 |
Shared Standards Across All Engagements
Confidentiality by Default
Confidentiality agreement included in all engagement letters. Client data and business information are not shared with third parties.
Internal Quality Review
All deliverables are reviewed internally before they reach the client — checked against the agreed brief for clarity and completeness.
Responsive Communication
Client queries responded to within one business day. Communication is handled directly by the principal consultant.
One Revision Round
Every deliverable includes one round of revisions based on client feedback, addressed within three business days of receipt.
Punctual Delivery
Timeline agreed in the written brief is treated as a commitment. Any deviation is communicated in advance with reasons and a revised date.
Principal Consultant Throughout
Every engagement is managed and delivered by Marcus Alderholt. No sub-contracting or delegation to junior staff without client agreement.
Clear Pricing for Each Engagement
Brand Positioning Workshop
One day · 1–5 participants
฿11,400
per engagement
- Pre-session preparation
- Full-day facilitated session
- Position statement & narrative
- One revision round
Customer Journey Mapping
2–3 weeks · Any team size
฿17,500
per engagement
- Staff interviews on-site
- Customer data review
- Visual & written journey map
- Friction & opportunity notes
- One revision round
Service Design Sessions
6–8 weeks · 3–10 participants
฿29,700
per engagement
- Four facilitated sessions
- Summary after each session
- Final composite service doc
- One revision round
Not Sure Which Engagement Is Right?
Send a note or call the office. An initial conversation takes about twenty minutes and usually clarifies which engagement, if any, addresses what you are working on.
Get in Touch